National HPC Service – User Support
National HPC Service – User Support
Applications are invited from suitably qualified candidates for a full-time, specific purpose position as a National HPC Service User Support with the Irish Centre for High-End Computing (ICHEC) at the University of Galway, Ireland.
The position is available immediately to contract end date 31-Dec-2027, with flexibility to work from our Dublin or Galway offices.
Irish Centre for High-End Computing (ICHEC)
ICHEC is Ireland’s national centre for High-Performance Computing (HPC) providing digital infrastructure capabilities and expertise through R&D engagements and skills development programmes to academia, industry and public sector organisations.
With a highly ambitious leading-edge Strategy for Advanced Computing (HPC, Data, AI, Quantum) in Ireland and Europe, ICHEC provides infrastructure services and expertise in HPC and data platforms to for computational sciences, AI, high performance data analytics, Earth Observation, quantum computing and cybersecurity across several sectors including environmental informatics, life sciences, deeptech/material sciences, urban sciences, and other disciplines.
ICHEC works in close partnership with national and international researchers, enterprises and public authorities for joint R&D, skills development, and provisioning HPC and data services to accelerate their digital transformation and green transition.
For more details about this position, reach out to careers@ichec.ie.
Salary: Research Assistant salary scale €33,291 - €43,372 per annum, (subject to the project’s funding limitations), and pro rata for shorter and/or part-time contracts.
The default position for all new public sector appointments is the 1st point of the salary scale. This may be reviewed, and consideration afforded to appointment at a higher point on the payscale (subject to the project’s funding limitations), where evidence of prior years’ equivalent experience is accepted in determining placement on the scale above point 1, subject to the maximum of the scale.
(Research Salary Scales - University of Galway)
Closing date for receipt of applications is 17:00 (Irish Time) on December 4, 2025. It will not be possible to consider applications received after the closing date.
Interviews are planned to be held during the w/c December 8, 2025.
*Please review full job description for further details and essential requirement
JOB DESCRIPTION
The successful candidate will focus on enabling Ireland’s national HPC users to effectively access, operate, and optimise their workloads on advanced HPC systems. The candidate will join the team as a primary point of contact for technical support, guiding users through onboarding, software environments, and job management, while helping them improve the performance and scalability of their applications.
The position involves contributing to user training, documentation, and continuous service improvement in collaboration with ICHEC’s technical teams and EuroHPC partners. The position would also work, as required, with computational scientists and domain experts in the areas of climate simulations, geospatial data processing/analysis, computational physics/chemistry/biology, hybrid quantum-HPC, and data management.
Duties:
This is a role for a highly motivated problem-solver to use and further develop their competence by working on national and European HPC, Data and AI Platforms. The nature of opportunities and duties will span the following areas:
• Provide technical assistance to HPC users, including onboarding, account setup, job submission support, and troubleshooting.
• Help users optimise application performance and workflows to make efficient use of national HPC compute resources, in collaboration with the ICHEC Performance Engineering Team.
• Develop and maintain user-facing documentation, FAQs and training resources.
• Contribute to user training activities such as workshops, tutorials, and outreach sessions. • Collaborate with ICHEC’s systems and applications teams and EuroHPC partners to ensure high-quality service delivery and user experience. This position is for a highly motivated problem-solver, with a creative and analytical mind, who is excited to build new solutions that will have a global impact.
ELIGIBILITY REQUIREMENTS
Essential Requirements:
1. A Bachelors (Level 8) degree in domain related to computer science or computational science.
2. Proven experience in supporting users or working with High-Performance Computing (HPC) systems, clusters, or similar advanced computing environments.
3. Strong knowledge of Linux/UNIX operating systems and command-line environments.
4. Experience with job schedulers and workload managers (e.g., SLURM, PBS, or similar).
5. Knowledge of parallel computing concepts, compilers, libraries (e.g., MPI, OpenMP, CUDA).
6. Excellent communication and problem-solving skills, with the ability to assist users from diverse technical backgrounds.
Desirable Requirements:
1. Software development and programming experience in C, C++, Python or similar on Linux.
2. Experience with scientific software engineering and development practices, e.g. build systems, revision control, or CI/CD pipelines.
3. Experience with optimising scientific or engineering applications on HPC systems.
4. Previous involvement in user training, documentation development, or outreach activities.
5. Understanding of EuroHPC or similar national/international HPC infrastructure environments.
CONTINUING PROFESSIONAL DEVELOPMENT
Continuing Professional Development/Training:
Researchers at University of Galway are encouraged to avail of a range of training and development opportunities designed to support their personal career development plans. University of Galway provides continuing professional development supports for all researchers seeking to build their own career pathways either within or beyond academia. Researchers are encouraged to engage with our Researcher Development Centre (RDC) upon commencing employment - see HERE for further information.
FURTHER INFORMATION/LINKS
TO APPLY: Search Current University of Galway vacancies. Applications must be submitted online. How to apply guide
For informal enquiries, please contact careers@ichec.ie
Working in Research at University of Galway
We reserve the right to re-advertise or extend the closing date for this post.
University of Galway is an equal opportunities employer.
All positions are recruited in line with Open, Transparent, Merit (OTM) and Competency based recruitment.
